Question 1

How Can I Track My Order?

Accepted Answer

You will receive a tracking code via email as soon as your order ships. Can't find it? Check your email spam folder. Still can't find it? Drop us a message in our livechat and we'll be able to help.

Question 2

What happens if I move house? Can I change my address?

Accepted Answer

If you have moved house or are planning to move, please let us know as soon as possible and we will update your details.

Question 3

Can I pay with PayPal?

Accepted Answer

Yes of course! Simply proceed to checkout and you will be given the option to pay with PayPal.

Question 4

Can I use more than one Discount Code at checkout?

Accepted Answer

No, unfortunately our system will only allow one discount code per order.

Question 5

Is this a secure website?

Accepted Answer

Yes it is. We use Stripe and PayPal for payment processing. Both of these services are PCI compliant. In other words, they meet the strict standards of the payment card industry and your card data is stored securely.

Question 6

How long does it take for my order to ship?

Accepted Answer

We strive to package your orders up and post within 48 hours of order being placed. Handmade items made to order require 7 days for the item to be made and shipped. Thank you for your patience as extra love is being put into them.   If you require next day delivery let us know via our livechat box.

Question 7

Where do you ship to?

Accepted Answer

We ship products all over the UK and ROI - Prices will vary for outside of UK - please drop us a message for more information on prices.

Question 8

Do you deliver plastic free ?

Accepted Answer

Yes. You can learn more about delivery on our dedicated delivery page.

Question 9

Your BULK BUYS...can you have them sent via courier?

Accepted Answer

At the moment, all our 5 litre bulk buys are local delivery ONLY within the NE postcodes due to weight issues with the cost of shipping.

Question 10

I would love to see my products in Amari Wild's shop, how do I get in touch?"

Accepted Answer

We're always excited to connect with other brands that are putting people and the planet first!   Send us an Email at amarinaturals@yahoo.com and we will get back to you.

Question 11

I'm an earth conscious blogger/influencer - How can we work together ?

Accepted Answer

A great place to start would be to sign up with our Ambassador Program. You can also contact us with unique proposals. Thanks for sharing your passion for the planet!

Question 12

Do you do anything for the next generation of eco-influencers?

Accepted Answer

Yes, we have been working closely with a young influencer who has been very vocal on social media about her being more eco. We give our young influencers a 'starter kit' to try and help them learn that not everything you buy has to be made from plastic. They post on social media platforms with the permission of a parent or guardian and help us spread the word to their generation about what we can all do to help the planet. Feel free to follow our first young ambassador here

Question 13

How can i add a message to my gift order?

Accepted Answer

Yes of course!!   Simply include your message in order notes next to each product. If you require customised or more information on your order send us a message with the full information you would like added.

Question 14

Do you offer Eco gift cards?

Accepted Answer

We sure do...our Eco gift cards can be found here.   Each gift card has a unique code specific to the recipient and are always paper free.   They will be sent to your own or the recipients email address and are valid for 18 months from the purchase date.

Question 15

Where do you source your products from?

Accepted Answer

We source our products from small UK businesses who share our values for sustainability. The onboarding of new brands takes a lot of time and research before we start stocking their products on our website. So with that in mind, you can be assured that whatever you buy from Amari Wild is a truly sustainable and ethical product.

Question 16

Are your products green/eco friendly?

Accepted Answer

Of course they are! Every decision we make as to who's products we sell is paramount to our beliefs. All the products we sell are evaluated and assessed to ensure they are of the highest quality, without compromising on efficiency and performance. We ONLY work with likeminded people and businesses to promote the awareness of the impact the 'big brand' alternatives have on our world today, and for the future. And we are also constantly looking for more carbon zero or carbon neutral organisations to collaborate with to make us EVEN MORE green.

Question 17

Are your products Vegan?

Accepted Answer

Yes! If you look for the V symbol next to products this indicates the Vegan ones.

Question 18

Are your products Cruelty Free?

Accepted Answer

Yes! Because animals should never be used as guinea pigs. Our products have absolutely no animal testing done on any of them.

Question 19

Are your products Paraben & SLS Free?

Accepted Answer

Yes! We have absolutely NO products in our shop that have Parabens OR SLS in them, at all! Not even a trace amount!!

Question 20

Are any of your products Anti-Bacterial?

Accepted Answer

Yes! Our Anti-Bac Surface Cleaner, Anti-Bac Hand Soap, Hand Disinfectant Gel and Hand Sanitiser are antibacterial. They are have been tested to BS EN 1276, which is the European Standard for bactericidal activity and a requirement by the Food Standards Agency (FSA) in the UK for clean surfaces.

Question 21

What is natural deodorant and how does it differ from antiperspirant?

Accepted Answer

Natural deodorants are made from all natural ingredients, whereas antiperspirants are made with aluminiums to block the body's sweat glands. A natural deodorant deals with sweat naturally. As sweat is naturally odourless, the smell actually comes from  a mix of bacteria and the sweat itself. Antiperspirants use a mix of toxins to block your sweat glands for up to 48hrs which is bad for body and your health as sweating is a natural bodily function.

Question 22

Do Natural deodorants really work??

Accepted Answer

Yes! If you swap from an antiperspirant deodorant to a natural deodorant then naturally, there will be a period of adjustment as your body gets used to releasing sweat again (after being suppressed for so long). You'll probably notice after a few weeks of use that your body will sweat less as your body adjusts to the change which means you are less likely to get that awful B.O. smell.

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